when the customer asked me for *, if i can i will pleasurably serve them, if i can't i always say that:
"i am the aquatics1（水上运动） receptionist2, please wait a second, let me find expert3 staff4 to serve you."
so around the aquatics and pets areas you can hear me call staff to serve often.
sometimes i couldn’t find any staff around, so i went to the ma*r’s office to ask him come out serving. i was running up and down, as i didn’t want any customer waiting for a long time and try to do the * as quick as we could. when i found a member of staff, i like to introduce the staff to the customer:
"his english better than me, let him serve to you would better." or "he is an expert, he knew all wrinkles5（皱纹） . you can ask any question and got the right answer from him."
the customer are always happy and gives many thanks to me.
for customer * answering the telephone is very important, our ringing normally6 comes from the *rmation desk, tills, customers and others. mostly they ask for prices, advice or looking for some staff to use. at the beginning, if i was near the telephone i liked to pick up and answer it, after a few times i was afraid, because i couldn’t completely7 understood what’s said by the customer at the phone.
one time there was a call from the till asking for a price and i didn’t know. so i went to the till, took the goods8 back and found the price from the shelf.
after that when the telephone was ringing, i always called another member of staff to come and answer. sometimes when it was ringing i said:
"hello! aquatics, i’m jinglebell how i could * you?" but i didn't pick up and kept some yards away from the telephone!
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